2023-Specialist Senior Analyst, Business Design- Ignite

Full-timeAmericasChicago, New York, San Francisco

Job Description

Specialist Senior Analyst, Business Design

LOCATION: New York/Chicago/San Francisco (HYBRID)

Kearney and Kearney ignite

Kearney is a leading global management consulting firm with offices in more than 40 countries. Since 1926, we have been trusted advisors to the world’s foremost organizations. Kearney is a partner-owned firm, committed to helping clients achieve success.

Kearney ignite (formerly known as PCE Labs) is Kearney’s global multidisciplinary team of customer innovation specialists. The team helps businesses achieve sustainable growth that is both defensible and responsible. Inspired by what matters most to end consumers, delivered by empowering organizations.

What You Can Expect


• Diversity. We connect you with the Ignite team, a group of 25 talented individuals of diverse backgrounds. Together with the rest of the firm (4000+ consultants), we provide a wealth of unique perspectives and ideas to solve some of the most interesting and challenging problems of today


• Purpose. We set you up with opportunities to make positive change for businesses and society through our purposeful client projects and pro bono work. We also develop and contribute to our clients latest sustainability thinking


• Innovation. This team fits you if you are keen to roll-up your sleeves and take part in shaping businesses as they grow. We are passionate about building new propositions and businesses through continuous innovation


• Global connect. Here, you will find sense of belonging. We support each other in both personal and professional pursuits. We work shoulder-to-shoulder and have fun together – supporting businesses to achieve their customer objectives all over the world


• Growth. Within Ignite you can be a specialist I your own specialist area, while learning from the world's top strategic designers, data scientists, product managers, and strategy consultants


What we seek

There is no standard model for Kearney consultants. We look for talented problem-solvers with intellectual curiosity who are ready to be active members of a client team.

The global Ignite team thinks like a strategy house but innovates like a startup. We put great emphasis on designing and executing customer inspired ideas, together with our clients. Being part of Kearney ignite means being more than a consultant, it means you are a business builder.

The following general qualifications are preferred:


  • 2+ years of customer research and strategic design experience within an agency, consulting firm or technology focused start-up/organisation (designing, building, and launching customer inspired innovations - products/ services, CX, customer care innovations, business models, etc.)
  • Passion for customer innovation, human-centered design, design thinking
  • Strong human-centred design capabilities across a diverse range of projects (incl. prototyping and testing, future visioning, etc.)
  • Experience with facilitating client workshops is preferred (e.g. ideation workshops)
  • Experience with ethnographic research (quantitative and qualitative), divergent exploration, concept development and workshop facilitation
  • Experience in strategic design from discovery / research stage through to MVP launch and scaling up
  • A sense of autonomy and an ability to lead the design stream on a project
  • Natural self-direction, with the ability to operate in ambiguity and learn quickly
  • Outstanding written and verbal communication skills
  • Willingness to work globally, travel to the project location



Main duties:


  • Working side-by-side with other strategic designers, consultants, engineers, data scientists to create customer innovation (products/ services, CX, customer care innovations, business models, etc.)
  • Supporting the design and definition of visions for product, service, experience or new business line that align with client strategic priorities and customer insights
  • Using knowledge of human-centered design principles and methodologies to support the development of project approach
  • Effectively communicating design ideas using a variety of techniques, including storytelling, customer journeys, customer service blueprints, low-fidelity and high-fidelity prototypes, wireframes, etc. (using tools like Miro, Figma, etc.)
  • Developing creative ethnographic studies, ideating the right research materials (stimuli, depth interviews, surveys, etc.) and executing them (online or in-person)
  • Planning and executing quantitative research (e.g. customer survey)
  • Planning and facilitating client workshops to ideate customer inspired solutions for our clients and problem solve together with the client
  • Analysing qualitative and quantitative customer research data to extract findings, and guide the design
  • Taking an active interest in strategic design and regularly share the subject with the broader team and community
  • Coaching and mentoring junior colleagues
  • Self-directing within consulting and innovation teams with the initiative to contribute beyond the scope of formal project duties (e.g. leading and supporting internal initiatives)






Language Requirements